Privacy Notice
Effective Date 23rd January, 2025
We care about your privacy
This is the privacy notice of AXON OUTSOURCING Group. In this document, “we”, “our”, or “us” refer to AXON OUTSOURCING Pvt Ltd (“Axon Outsourcing”). The controllers of your Personal Data is Axon Outsourcing Pvt Ltd.
Overview
This Privacy Notice outlines the procedures for collecting, utilizing, disclosing, and securing your information during your interactions with our website www.axonoutsourcing.com and services. It is crucial to carefully read this Privacy Notice to comprehend how we handle your personal information.
Our Privacy Policy functions as a notice, communicating our practices regarding all information recorded about you. It specifies the information collected, the conditions under which we may process it, and covers both Personal Data (information directly or indirectly identifying you) and other details outlined below.
We prioritize the protection of your privacy and confidentiality. We acknowledge that every visitor to our website has the right to expect that their Personal Data will be handled with care and will not be used for unintended purposes or shared with third parties.
Our commitment is to maintain the confidentiality of all information you provide to us, and we trust that you reciprocate this commitment.
We are dedicated to safeguarding your privacy in compliance with stringent privacy regulations. Accordingly, we adhere to the obligations outlined in the following:
- India Digital Personal Data Protection Act 2023
- India Information Technology Act 2000 and its amendments
- EU General Data Protection Regulation
- UK GDPR and UK Data Protection Act 2018
- California Consumer Protection Act, etc.
The law requires us to inform you about your rights and our obligations concerning the processing and control of your Personal Data. We address this in our privacy notice, and you can also visit knowyourprivacyrights.org for more information.
With the exception of what is outlined below, we do not share, sell, or disclose any information collected through our website to a third party.
What Personal Data Do We Collect?
- Name
- Address
- Email Address
- Phone Number
- Current Location
- Educational Qualifications
- Work Experience
- Demographic Information (e.g., age, gender, interests)
- Job Title
- IP Address
- Geographical Location
- Browser Type
- Operating System
- Pages Visited
- Time Spent on Our Website
We may also collect other types of personal information with your consent or as required by law.
Data we collect from
User Input: Information voluntarily provided during account creation, form submissions, survey participation, or direct contact.
Legitimate Channels: Data sourced from legitimate avenues, including promotional partners, public records, and interactions with our advertising.
Business Interactions: Business-related details collected from clients, customers, employees, contractors, and other relevant individuals.
Web Analytics: Automatic collection of data during website visits, encompassing IP addresses, page visits, and geographic location.
Note: Your participation is optional, but certain site features may be limited without providing necessary information. We prioritize the confidentiality and security of all collected data. Refer to our Privacy Policy for detailed information.
Why We Process Your Personal Data
- Contractual Obligation: When you receive services from us or have in the past, a contract is formed between you and us. To fulfill our contractual obligations, we process your information, including personal details. This helps us:
- Verify your identity for security
- Provide services and direct marketing
- Offer suggestions and advice on maximizing website usage
- Legitimate Interests: We process your information based on legitimate interests, carefully considering:
- Whether the same goal could be achieved through other means
- whether processing (or not processing) might cause you harm
- Whether you would anticipate us processing your data and find it reasonable to do so.
For instance, we may process your data based on these reasons:
- Record-keeping: Ensuring the proper and necessary administration of our services.
- Communication: Responding to your unsolicited communication where we believe you would expect a response.
- Notifications: Informing you about upcoming events, conclaves, and your subscriptions.
- Legal Rights: Protecting and asserting the legal rights of any party involved.
- Risk Management: Obtaining professional advice or insurance required to manage business risk.
- Duty to Protect: Safeguarding your interests where we believe we have a duty to do so.
- Legal Obligation: We process your information to comply with the law, such as providing information to legal authorities when required.
- Sharing with a Third Party: Your information may be used by a third party providing services on behalf of Axon Outsourcing. Note that our Privacy Notice doesn’t cover third parties, and we have no control over their actions once your information is public.
- Other Lawful Purposes: We collect and use Personal Data for various lawful business-related purposes, including: maintaining client relationships, sharing relevant industry updates, and notifying about our services and events. This ensures responsible data use for business improvement and valuable client engagement.
We prioritize the confidentiality and security of all collected data.
What are your rights over your Personal Data?
When we request your Personal Data, we are committed to transparency. You will always be informed about the reasons behind collecting your information and how it will be utilized. Your Personal Data will be processed strictly for the purposes outlined in our Privacy Notice or any additional purposes communicated to you during the data collection process.
Choosing not to provide certain Personal Data may impact your access to our services. For instance, if you opt not to share your email address, we won’t be able to send you important updates. We believe in empowering you to make informed decisions about your data.
You have the following rights under various privacy laws:
- Access to Personal Data: You have the right to access the Personal Data held by Axon Outsourcing about you.
- Correction of Personal Data: You can request the correction of incomplete or incorrect Personal Data.
- Control Over Personal Data Processing: You can control how your personal information is handled. If necessary, you have the right to limit, object to the processing, or request the removal of your data. Ensure your request aligns with the criteria in Article 17 of the GDPR. Submit requests to dpo@axonoutsourcing.com. We’re here to assist and ensure your preferences are respected.
- Limitation on Use and Disclosure of Sensitive Personal Information (As per CCPA): As per the California Consumer Privacy Act (CCPA), you have the right to limit the use and disclosure of Sensitive Personal Information.
- Complaint to Data Protection Authority (As per DPDP Act – Indian Privacy Law): You can file a complaint with the appropriate data protection authority.
- Grievance Redressal (As per DPDP Act – Indian Privacy Law): Accessible means of grievance redressal are provided by a Data Fiduciary or Consent Manager regarding any act or omission related to your personal data or the exercise of your rights, as per the Data Protection and Privacy (DPDP) Act.
- Nomination of Representative (As per DPDP Act – Indian Privacy Law):You can nominate another individual to act on your behalf in the event of your death or incapacity.
Queries and Rights Exercise: If you have any queries or wish to exercise your rights, please contact us at dpo@axonoutsourcing.com.
How to Access your personal data:
At any time, you may review or update personally identifiable information held about you by sending a request to dpo@axonoutsourcing.com. To obtain information not provided on our website, make a request to the same email address. Upon your request:
- We will inform you promptly, within 30 days (as per GDPR) or 45 days (as per CCPA).
- If the process takes longer, we will explain the delay and notify you of a two-month extension, considering the complexity of the request.
- Any applicable fees for providing this information will be specified.
To ensure accuracy, request corrections or removal of inaccurate data by contacting us at dpo@axonoutsourcing.com.
Removal of Information:
If you wish to have personally identifiable information removed, please contact us at dpo@axonoutsourcing.com. If you no longer wish to receive marketing materials or further contact, you can unsubscribe at any time using the provided link. Note that this may impact the services provided and the fulfilment of any business contract you may have entered with us.
Verification of Information:
Upon receiving any request to access, edit, or delete personally identifiable information, we will take reasonable steps to verify your identity before granting access or taking any action. This is essential to safeguard your information.
Complaint about any information
We are committed to moderating content on our website effectively. If you have a complaint about any content, rest assured, we will conduct a thorough investigation. If the complaint is found to be justified or if legal obligations require action, appropriate measures will be taken during the ongoing investigation.
How to Lodge a Complaint
If you are dissatisfied with our privacy policy or have any complaints, please communicate with us via email at dpo@axonoutsourcing.com. In the event that a dispute remains unresolved, we propose engaging in good-faith mediation or arbitration to seek a resolution. Your cooperation in this process is appreciated.
Your consent matters
In the absence of any contractual obligation as stated above, we always obtain your consent before collecting or processing your data. Through certain such as when you browse our website which uses cookies, or you have filled out enquiry forms or clicked on our help window or signed up for e-mail alerts and ask us to provide you more information about our business, and our services, you provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. Sometimes you might give your consent implicitly, such as when you send us a message by email to which you would reasonably expect us to reply. Except where you have consented to our use of your information, we do not use your information in any way that would identify you personally. If you have given us explicit permission to do so, we may pass your name and personal contact information to selected third parties whom are engaged with us to provide you services as normal. We continue to process your information until you withdraw your consent.
Choices
Personal information provided to Axon Outsourcing through our website is provided voluntarily by you. If at any time you choose to withdraw your consent in respect of your personal information, unsubscribe from mailing lists or any registrations, please write to us at dpo@axonoutsourcing.com.
Do We Share Your Personal Data?
Although we do not disclose your personal information to any third party (except as set out in this notice), we may receive data indirectly derived from your personal information from third parties whose services we utilize.
Third-party advertising on our website
We may display the Logos/names of third parties on our website. You may wish to contact these third parties for services; we do not have control over technologies or the data that these parties may ask from you. Accordingly, this privacy notice does not cover the information practices of these third parties.
Data may be processed outside the European Union
We may use outsourced services in countries outside the European Union from time to time in other aspects of our business. Accordingly, data obtained could be processed outside the European Union in the United States of America, UAE, China, India, Singapore, Japan, Mexico, Colombia, Brazil, Malaysia and Australia. We use the following safeguards with respect to data transferred outside the European Union:
- the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
- All email communications are encrypted and appropriate safeguards are used for secure communications.
- the data protection clauses in our contracts with data processors within the corporate group include transfer clauses that ensure appropriate legal safeguards of personal data
Aged under 18?
- We do not provide services for purchase by children, nor do we market to children.
- If you are under 18, you may use our website only with consent from a parent or guardian
- We collect data about all users and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.
- Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.
The data you share with us is secured
We use appropriate security measures, incorporating technical, organizational, and administrative safeguards to safeguard the information in our records against loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Our commitment to security includes the use of Secure Sockets Layer (SSL) certificates. These certificates not only verify our identity to your browser but also encrypt any data you provide. Whenever information is exchanged between us, you can verify the use of SSL by observing a closed padlock symbol or other trust marks in your browser’s URL bar or toolbar.
Data Retention
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
- to provide you with the services you have requested;
- to comply with other law, including for the period demanded by our tax authorities;
- to support a claim or defence in court.
Grievance officer
In case you have any questions or grievances regarding anything covered in this privacy note, you can contact the grievance officer on dpo@axonoutsourcing.com.
If you have any queries about our privacy practices or the implementation thereof or notice any discrepancy in our database in relation to you, you may address such matters to dpo@axonoutsourcing.com.
PRIVACY POLICY
- Visit our website at https://www.axonoutsourcing.ie/, or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
SUMMARY OF KEY POINTS
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
- names
- email addresses
- contact preferences
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
- Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations and fraud detection and prevention
- For business transactions provided certain conditions are met
- If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
- For identifying injured, ill, or deceased persons and communicating with next of kin
- If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
- If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
- If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
- If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
- If the collection is solely for journalistic, artistic, or literary purposes
- If the information is publicly available and is specified by the regulations
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW LONG DO WE KEEP YOUR INFORMATION?
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
| Category | Examples | Collected |
A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | NO |
B. Personal information categories listed in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | YES |
C. Protected classification characteristics under California or federal law | Gender and date of birth | NO |
D. Commercial information | Transaction information, purchase history, financial details, and payment information | NO |
E. Biometric information | Fingerprints and voiceprints | NO |
F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements | NO |
G. Geolocation data | Device location | NO |
H. Audio, electronic, visual, thermal, olfactory, or similar information | Images and audio, video or call recordings created in connection with our business activities | NO |
I. Professional or employment-related information | Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | NO |
J. Education Information | Student records and directory information | NO |
K. Inferences drawn from other personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics | NO |
| L. Sensitive Personal Information | NO |
We will use and retain the collected personal information as needed to provide the Services or for:
- Category B – As long as the user has an account with us
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
- whether we collect and use your personal information;
- the categories of personal information that we collect;
- the purposes for which the collected personal information is used;
- whether we sell or share personal information to third parties;
- the categories of personal information that we sold, shared, or disclosed for a business purpose;
- the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
- the business or commercial purpose for collecting, selling, or sharing personal information; and
- the specific pieces of personal information we collected about you.
- You may object to the processing of your personal information.
- You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
- You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
- You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.
11. DO VIRGINIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
- Right to be informed whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)